Refund Policy

Last Updated: January 15, 2025

At Ankr AI Education, we are committed to providing high-quality blockchain education services. This Refund Policy explains our policies regarding refunds, cancellations, and money-back guarantees for our courses and services.

1. Money-Back Guarantee

1.1 Eligibility Requirements

To qualify for our 30-day money-back guarantee:

• The request must be made within 30 calendar days of the original purchase date
• You must have completed less than 30% of the course content
• You have not previously requested refunds for multiple courses
• The course was not purchased during a promotional "final sale" period
• You have not violated our Terms and Conditions

1.2 Exclusions from Money-Back Guarantee

The following purchases are NOT eligible for refunds:

• Subscription services after 30 days from the initial subscription date
• Courses purchased more than 30 days ago
• Courses where more than 30% of content has been accessed
• Courses completed and certificates issued
• Individual courses purchased as part of a bundle after bundle access begins
• Services explicitly marked as "non-refundable" at purchase
• Third-party certification fees or exam costs

2. Course Refunds

2.1 Individual Course Purchases

For individual course purchases:

• Full refund available within 30 days if less than 30% completed
• Refunds processed to the original payment method
• Processing time: 5-10 business days
• Access to course materials terminates immediately upon refund approval

2.2 Course Bundles

For bundled course packages:

• Refund requests must be made within 30 days of bundle purchase
• Refund amount may be reduced if individual courses within the bundle exceed 30% completion
• Partial refunds calculated based on individual course prices minus completed courses
• If individual courses are worth less than bundle discount, no partial refund available

2.3 Subscription Services

For monthly or annual subscription plans:

• Full refund available within 30 days of initial subscription purchase
• Renewal payments are non-refundable after the renewal date
• Cancellations take effect at the end of the current billing period
• No partial month refunds after the first 30 days
• Access continues until the end of the paid period after cancellation

3. Refund Request Process

3.1 How to Request a Refund

To request a refund:

1. Contact our support team via email at: [email protected]
2. Include your order number and registered email address
3. Provide the reason for your refund request (optional but helpful)
4. Allow 2-3 business days for initial response

3.2 Refund Processing Timeline

Step	Timeline	Description
Request Submission	Day 0	You submit refund request via email
Request Review	1-3 business days	Our team reviews eligibility and responds
Refund Processing	2-5 business days	Approved refunds processed to original payment method
Bank Processing	3-10 business days	Refund appears in your account (varies by bank)

3.3 Required Information

To expedite your refund request, please provide:

• Full name on account
• Email address used for registration
• Order/transaction number
• Purchase date
• Course name(s) for which refund is requested
• Reason for refund (optional)

4. Special Circumstances

4.1 Technical Issues

If you experience technical problems preventing course access:

• Contact technical support immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved within 5 business days, full refund will be offered
• Technical issues do not include incompatible devices or insufficient hardware

4.2 Course Cancellation by Ankr AI

If we cancel or discontinue a course you've purchased:

• Full refund automatically processed
• Alternative course credit offered as an option
• Notification provided at least 14 days before course discontinuation
• Access maintained until the discontinuation date

4.3 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us within 14 days of the duplicate purchase
• Full refund provided for the duplicate transaction
• Proof of duplicate purchase required (transaction IDs)

4.4 Exceptional Circumstances

In exceptional circumstances (medical emergencies, natural disasters, etc.), we may offer refunds beyond standard policy at our discretion. Contact us to discuss your situation.

5. Partial Refunds

5.1 When Partial Refunds Apply

Partial refunds may be granted in the following situations:

• Bundle purchases where some courses have been substantially completed
• Annual subscriptions cancelled within the refund period but after one month of use
• Course quality issues affecting only specific modules
• Pro-rated refunds for canceled services (at our discretion)

5.2 Partial Refund Calculation

Partial refunds are calculated based on:

• Percentage of content accessed and completed
• Individual course values within bundles
• Time elapsed in subscription period
• Original purchase price minus used services

6. Non-Refundable Items and Services

The following are explicitly non-refundable:

• Third-party certification exam fees
• Physical materials or merchandise
• One-on-one tutoring sessions already conducted
• Custom corporate training programs
• Services marked "final sale" at time of purchase
• Gift card purchases or redemptions
• Promotional or discounted courses purchased during special sales events
• Access to community features or forums (standalone)

7. Subscription Cancellations

7.1 How to Cancel Subscriptions

To cancel your subscription:

• Log into your account dashboard
• Navigate to "Subscription Settings"
• Click "Cancel Subscription"
• Confirm cancellation
• Alternatively, email us at [email protected]

7.2 Cancellation Effective Date

• Cancellations take effect at the end of the current billing period
• You retain access to content until the end of the paid period
• No charges occur after cancellation
• Reactivation available at any time (may be subject to current pricing)

7.3 Subscription Refunds

• Full refund available within 30 days of initial subscription
• Renewal payments are non-refundable
• Annual subscriptions may receive pro-rated refunds within first 30 days at our discretion

8. Chargebacks and Disputes

8.1 Chargeback Policy

Filing a chargeback instead of requesting a refund through proper channels:

• Results in immediate account suspension
• May result in permanent ban from our services
• Prevents future purchases or enrollments
• May incur chargeback processing fees

Please contact us first to resolve any payment disputes before initiating chargebacks with your bank.

8.2 Fraudulent Refund Requests

We reserve the right to deny refunds and terminate accounts for:

• Repeated refund requests (refund abuse)
• Fraudulent claims or misrepresentation
• Violation of Terms and Conditions
• Unauthorized access or account sharing

9. Refund Methods

9.1 Payment Method

Refunds are processed to the original payment method used for purchase:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Cryptocurrency: 2-5 business days (subject to network conditions)

9.2 Alternative Refund Options

In certain cases, we may offer alternatives to monetary refunds:

• Course credit for future purchases
• Access to alternative courses of equal value
• Extended subscription period
• Upgrade to premium services

10. International Purchases

10.1 Currency and Exchange Rates

• Refunds processed in the original currency of purchase
• Exchange rate fluctuations may affect refund amounts
• We are not responsible for currency conversion fees
• Bank fees for international transactions are not refundable

10.2 Regional Variations

Certain regions may have additional consumer protection rights. We comply with all applicable local laws, including:

• EU Consumer Rights Directive (14-day cooling-off period)
• UK Consumer Rights Act
• Other applicable regional regulations

11. Course Transfer Policy

We do not offer course transfers between accounts. However:

• Gift purchases can be transferred before activation
• Corporate accounts may transfer licenses within their organization
• Contact us to discuss exceptional circumstances

12. Promotional and Discount Codes

12.1 Refund Calculation with Discounts

• Refunds calculated based on the actual amount paid (after discounts)
• Promotional codes cannot be refunded separately
• Discount codes expire and cannot be reinstated after refund

12.2 Sale and Special Offer Purchases

• Items purchased during special sales may have modified refund terms
• Specific refund limitations will be clearly stated at time of purchase
• Standard 30-day policy applies unless otherwise noted

13. Contact Information for Refunds

14. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Be communicated via email to active users
• Apply to purchases made after the effective date of changes
• Not affect refund rights for purchases made before changes

15. Additional Terms

15.1 Refund Approval Discretion

While we strive to honor all eligible refund requests, Ankr AI Education reserves the right to:

• Deny refunds that do not meet eligibility criteria
• Investigate suspicious refund patterns
• Request additional information before processing refunds
• Terminate accounts that abuse refund policies

15.2 Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. You may have additional rights under applicable consumer protection laws.

15.3 Questions and Support

If you have questions about this Refund Policy or need assistance with a refund request, please contact our support team. We are committed to resolving all issues fairly and promptly.

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy. By making a purchase, you acknowledge that you have read and agreed to this Refund Policy.